It is rare that any single measure of productivity — especially quantity measures — can suitably capture the true nature of work in today's office.

Here are some of the components of productivity measurement for knowledge workers:

• Quality of work produced
• Quantity of work produced
• Timeliness of work products submitted
• Timely and appropriate communication with managers and coworkers
• Timely and appropriate responses to e-mail, phone calls, and requests from managers and coworkers
• Written or verbal progress reports or reviews
• Ability to "juggle" multiple tasks simultaneously